Common questions and support documentation

My Account

Updating your account, email subscriptions

14 articles


Delivery rates, couriers, delivery tracking

17 articles


Cancelling orders, store credit

18 articles

Repeat orders

Never run out of your dog’s or cat’s products

19 articles

Payments & Promotions

Paypal, security, discounts

14 articles

Returns & Refunds

Damaged orders, refund questions

8 articles

Online Vet

Consultation, 24/7 advice

8 articles

Pet Insurance

Insure your pet for better care

4 articles

Pet Advice & Product

Heathcare and product advice

9 articles

Contact us

Live Chat, Email, Phone

1 article