Contact us

We’re always happy to hear from you! Our Customer Care team are passionate about pets and their wellbeing, as well as being committed to helping pet owners, whether that’s advice on a certain product or helping to place or chase an order. We have qualified experts in our team, from Animal Medicines Advisors to Product Specialists, who are always delighted to be of assistance if you have a specific query.

Contact a Customer Care Advisor regarding a future or existing order

You can call us on 020 8089 3884 from Monday to Saturday, between 8 am - 5 pm.

Prefer to email us? Send an email to and we’ll respond as soon as we can.

Contact a Health Advisor for pet advice and recommendations

Send an email to and we’ll respond as soon as we can.