Return Policy

Medicines: We regret that we cannot, by law, accept returns of any medication including all flea and tick’s treatments and wormers. If you return a medicine to us, we can only dispose of it for you and we will not be able to refund you as it cannot be resold.

Changed your mind or simply don't need anymore? We are happy to offer a Return for any item within 14 days after receipt. The item must be re-saleable (by this, we mean that it can be sold to another customer in an ‘as new’ state.) Please make sure to put the item in a box as you received it before returning it. We reserve the right to refuse a refund if the item is not in a suitable condition and that is why we are strongly advising that you take a picture of the product before you return it.

Returns fees: £5 will be deducted from your refund for the return fees. Please also note that we will not refund your original delivery charge.

Something faulty or an error on our part? If an item you have purchased from us is faulty, we are happy to help in either arranging a replacement, or a refund. Please email us including a picture of the item received at sales@pet-supermarket.co.uk

How to return:

Parcel shop drop off

To find all information about how to arrange a return to a parcel shop, click here