When will I receive my order?

Standard Delivery & Local Pick Up | Delivered within 2-3 working days

Standard Delivery - Highlands | Delivered within 2-5 working days

Next Day Delivery | Delivered in within 1 working day

Nominated Day Delivery | Delivered on the day selected at the checkout.

Sunday Delivery | Delivered on Sunday.

We'll email you when your order is despatched and include a direct tracking link for your parcel. This tracking number can also be found in your account under "my orders" section. Please just allow a little time for the parcel to reach the courier depot from our warehouse, as this is where the tracking information begins to update. For Standard delivery and Local Pick up this should take a maximum of 24 hours.

All our couriers have their own websites and care teams, should you wish to contact them directly. They also offer an app, which is compatible with Android and iPhone, which we really recommend to give you greater control of your delivery.

Yodel
Telephone number: 0844 755 0117
To download the app on iPhone click here and on Android click here

Hermes
Telephone number: 0843 504 0526
To download the app on iPhone click here and on Android click here

DPD
Telephone number: 0121 275 0500
To download the app on iPhone click here and on Android click here

Still need help? Contact Us Contact Us