How do I cancel my order?

If you would like to cancel an order for any reason, please contact our Customer Care Team by calling 0203 675 0786

Alternatively, you can email us at

Please make sure you have your order number, postcode or email to hand, so we can swiftly locate your account.

Once your request has been received, we will arrange your cancellation and issue a refund to the same account used for payment or, if preferred, a voucher to your PetSupermarket account to use next time.

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